In my experience, the people from Wallace Library have always been helpful and friendly, particularly Marianne Buehler, Bob Chandler and Laura....can't remember her last name. They are in touch with our students (customer #1) and listening to what they want and for that I say Kudos. It is inspiring to see some people at RIT who actually give a damn and aren't milking the place for complacency and a paycheck.

I hope your plan works!

I have had the opportunity to peruse the Library's strategic plan. Instead of responding to each of the indvidual sections, I really just wanted to make a few global comments. I chose the section on customer service as it seemed as good as any for this purpose. I can summarize my overall impression of the Library's plan as extremely positive. And, by extremely positive I really mean "off the charts." All the specific recommendations from vending machines for pens to expanded hours were great. I was especially impressed with the focus on expanding scholarship and the proposed publishing and scholarship center. And, I don't know who is responsible for this strategic planning website but they should be commended. The thought and layout of this entire site is outstanding. I have seen quite a few of the items that are being generated around campus in response to the Institute's strategic planning exercise. I think that many of our various academic and non-academic units could learn a few things from the way our Library is going about this. It is quite comforting to see how well they have their act together. I can't say that I am too surprised. All people that I have interacted in the library, such as Bob C. and Laura D. on our scholarship series, were great. To summarize, my impression is that in terms of the Library's strategic plan they seem to have things well in hand. Congrats.

Both Bob Chandler and Laura Heise have been amazing with service.

As a faculty member, it's nice to know that Bob is available to chat; he's open to new ideas and always makes me feel welcome when I come into the library with my classes. Bob's updates and emails make using/knowing the library easier. Bob is very accessible, knowledgable and friendly. Bob is a big factor in my current comfort level at the library; when I come in with my rather large classes, I don't always feel that library staff are necessarily happy to see me, and this would normally be rather discouraging--but Bob erases any negativity with his upbeat and positive attitude. Bob's professionalism and expertise is also great. His enthusiasm for maintaining an intellectually stimulating and inviting environment at the library is infectious. During my visits to the library, Bob often takes the time to say hello--it's just nice, and I really appreciate the fact that Bob made a point to introduce himself to me after seeing me with my classes repeatedly in the library.

Laura Heise helps me to arrange space for student writing club meetings, workshops and readings. I had no idea what steps to take and Laura happily explained all I needed to know. Laura is professional and friendly--very accessible. Laura and I have had many conversations about the RIT Library where Laura has described some amazing ideas to continue to increase the welcoming feel of the library. I'm very impressed by Laura's energy and enthusiasm for the library. Laura also always makes sure to say hello while I'm in the library. With a campus as large as RIT, I'm impressed that Laura takes the time to get to know people.

Several student workers I've met in the library, including Henry, Rachel P., Jonathan K., and Jess S., have been very helpful indeed. I wish I could remember the names of all the student staff who have been helpful in the past--I've always had positive experiences with the student staff in the library.

Also, Sue Mee introduced herself to me while I was taking a group of students on a tour of the reference section for an assignment--Sue was very helpful and professional.

My students and I are often asking the patient staff at the Reasearch desk for help on a variety of projects. I wanted to comment on how helpful the research staff is and how well they work with me and my students, including my NTID students--which means a great deal to me.

Both printed and electronic communications from the library are outstanding. I look forward to Bob's updates.