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There is a book checked out to me but I believe I returned it .

RIT Library takes care to ensure we accurately check-in the books you borrow. If you feel we made a mistake please read the Claims Returned Procedure and fill out our online Form. Your concern will be referred to the Coordinator of Circulation Services for prompt action.

I don't agree with an overdue fine.

Please help us by filling out the Circulation Fines Referral Form, detailing your reasons for disputing the fine. Your concern will be referred to the Coordinator of Circulation Services for prompt action.

I've forgotten my PIN and can't access my account.

We can reset your PIN for you. Either:

  • Call us at 585-475-2562
  • Stop by the Circulation Desk
  • Or, send an email to the Circulation Desk at circwml@rit.edu with "RESET MY PIN" in subject line...tell us your name and provide the last 4 digits of your University ID. If you do not know your University ID you can look it up at http://my.rit.edu/

Other questions?